SOCi
  • San Diego, CA, USA
  • Full Time

SOCi, an exciting start-up located in downtown San Diego is looking for an organized multi-tasker who enjoys working on a wide variety of accounts and has a passion for customer success. This individual will be responsible for managing a wide variety of local and national accounts.  If you thrive in a client facing role and want to work in a fun and hard-working team environment, then this is the position for you. 

About SOCi and its product: 

SOCi is helping businesses and digital marketing firms achieve success in social media via its next generation social media marketing and management PaaS (platform-as-a-service).

Our mission is to leverage proprietary content discovery and creation technology to deliver efficiency to enterprises and real results to our SMB's.  With a growing team of passionate people, our culture is open, forward moving, and fun. 


The Role: 

  • Onboard, train, support, retain and grow customers on the SOCi platform
  • Establish a trusted advisor relationship that works to ensure customer's overall satisfaction with our products
  • Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and recommendations
  • Deliver quarterly business reviews and other strategic meetings to executive level roles
  • Act as a liaison between product management and the customer with a focus on fostering two-way communication to ensure the partner is fully versed on our road map and their desired features are properly prioritized on the SOCi road map
  • Work closely with the sales team to assure a smooth transition for customers
  • Leverage customer relationships as needed for prospect references
  • Become proficient on SOCi's platform and the Implementation Methodology
  • Social Media Platform experience is strongly preferred 


Desired Skills and Experience:

  • Minimum of 2 years in a customer facing services role (consulting or account management) that includes driving incremental spend and long-term customer satisfaction
  • Proven ability to collaborate and build strong relationships with customers, especially at the Executive level
  • Proven ability to engage across corporate functions (Professional Services, Sales, Development and Product Management)
  • Experience implementing a SaaS or PaaS application
  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars, and run training sessions.
  • Bachelor's degree required, at a minimum. Business or technical degree preferred
  • Excellent organization, time management, and communication skills
  • Passion for customer success
  • Experience with Social Media
  • Ability to travel up to 20%
  • Experience in social media is a plus

 

What's SOCi's culture like?

Our passionate team of SOCialites work in a convenient downtown office location, (walkable to shops and coffee, with free parking).  We have a casual dress environment (no suits and ties here), paid holidays, Flexible PTO, a comprehensive health & benefits package, quarterly team events, monthly pancake breakfast, periodic potlucks, and daily office snacks, fresh fruit and coffee.  Every new team member will be equipped with a new MacBook and a full tech center at their desk to plug in and out of. Above all, you will get to work with a passionate team that loves to laugh--so you might want to make sure your GIF game is strong.

 

SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

SOCi
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