SOCi
  • San Diego, CA, USA
  • Full Time

SOCi, a leading SaaS enterprise solution for large-scale social media management and one of the fastest growing technology companies in San Diego, is looking for a technical support specialist to help our client success managers resolve more technically intensive customer issues. We have recently closed an $8.5 million Series A financing to fund our rapidly growing sales and marketing efforts and to expand our cutting-edge technology development.

You will work with our client success managers and customers to understand the problems they are having on our platform, assist in coming up with solutions and workarounds, and communicate the issues to the engineers in a clear and concise manner. The ideal candidate has strong problem-solving and analytical skills combined with superb technical writing abilities. You will document the steps the customers took to reproduce the issues, as well as improve self-help documentation around troubleshooting common problems and how the SOCi platform works.

Responsibilities and Desired Skills:

  • Working with customers/CSMs to help resolve technical problems and advise on workarounds
  • Logging JIRA tickets for discovered issues with clear descriptions and steps to reproduce
  • Keep track of past issues to spot common trends and underlying problems
  • Updating self-help documents so customers/employees can try to fix problems themselves
  • Working directly with customers over the phone to resolve more challenging issues
  • Excellent written communication skills for technical writing
  • Superb analytical and problem solving abilities

Why Work for SOCi?

  • Everyone is held to the highest standards, but we make sure to have fun too
  • Opportunity to really make a difference and implement your ideas
  • Be a part of something you believe in
  • Culture of constant learning and professional growth

What's SOCi's culture like?
Our passionate team of SOCialites work in a convenient downtown office location, (walkable to shops and coffee, with free parking). We have a casual dress environment (no suits and ties here), paid holidays, Flexible PTO, a comprehensive health & benefits package, quarterly team events, monthly pancake breakfast, periodic potlucks, and daily office snacks, fresh fruit and coffee. Every new team member will be equipped with a new MacBook and a full tech center at their desk to plug in and out of. Above all, you will get to work with a passionate team that loves to laugh--so you might want to make sure your GIF game is strong.

SOCi
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